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Support
Professional support designed for security professionals who can'tafford downtime during critical investigations.
Create Support Ticket
Comprehensive support with full documentation
Best for detailed issues, file attachments, and complex problems requiring thorough documentation.
Open Support DashboardTelegram Support
Mobile-first support for quick questions
Perfect for mobile users, quick questions, and real-time conversation flow.
Critical Incident Support
Critical Issues Include:
- • Platform outages or service unavailability
- • Security vulnerabilities or data breaches
- • Complete API failure affecting operations
- • Data corruption or integrity issues
Response Promise:
15-30 minutesInitial response
Critical issues receive priority handling with direct access to development team.
Response Time Commitments
Service level agreements by ticket urgency
Critical
15-30m
Outages, security issues
High
1-2h
Blocking issues, data problems
Medium
4-8h
Account, billing questions
Low
24-48h
Feature requests, general questions
Need Help Getting Started?
Comprehensive guides for effective support interaction
Self-Service Resources
Find answers to common questions before creating a ticket
Always online
All support channels are monitored by our security-focused support team. For data removal requests, use the Data Removal label when creating tickets.